Refund Policy

1. Introduction

At CS Gaming Hub ("we," "us," or "our"), we strive to ensure your satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website (csgaminghub.com).

By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy works in conjunction with our Terms & Conditions and Privacy Policy.

2. Products and Services Covered

This Refund Policy applies to the following products and services:

• Digital Content: Including but not limited to guides, eBooks, reports, and other downloadable content.
• Premium Memberships: Subscription-based access to exclusive content, tools, or features.
• Consultation Services: Personalized advice or guidance related to CS2 skins trading, investing, or related topics.
• Courses and Educational Materials: Online courses, webinars, and other educational content.

3. Refund Eligibility Criteria

3.1 Digital Content

Due to the nature of digital products, we generally do not offer refunds on digital content after the purchase has been completed and the content has been delivered, except in the following circumstances:

• The digital content is materially different from what was described or advertised.
• The digital content contains significant errors, bugs, or is otherwise unusable for its intended purpose.
• The digital content was not delivered within a reasonable timeframe after purchase.

3.2 Premium Memberships

For subscription-based services, we offer the following refund options:

• A full refund if requested within 14 days of the initial purchase, provided you have not substantially utilized the membership benefits.
• No refunds for subscription renewals if the cancellation request is made after the renewal has been processed.
• Prorated refunds may be considered for annual subscriptions on a case-by-case basis.

3.3 Consultation Services

For consultation services, our refund policy is as follows:

• Full refund if you cancel at least 48 hours before the scheduled consultation.
• 50% refund if you cancel between 24-48 hours before the scheduled consultation.
• No refund for cancellations less than 24 hours before the scheduled consultation.
• If we are unable to provide the consultation as scheduled, you will be offered a full refund or the option to reschedule.

3.4 Courses and Educational Materials

For courses and educational content, we offer:

• A 14-day satisfaction guarantee from the date of purchase, allowing for a full refund if you are not satisfied with the course content.
• No refund if more than 30% of the course content has been accessed or if 14 days have passed since purchase, whichever comes first.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@csgaminghub.com with the subject line "Refund Request."
2. Include the following information in your email:
   • Your full name
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
   • Any relevant supporting documentation (screenshots, error messages, etc.)
3. Our customer support team will review your request and respond within 3 business days.

4.2 Required Documentation

Depending on the nature of your refund request, we may require additional documentation to process your refund, such as:

• Proof of purchase (receipt, order confirmation)
• Evidence of the issue experienced with the product or service
• Any communication with our support team regarding the issue

Failure to provide requested documentation may result in delays or denial of your refund request.

5. Refund Processing Timeframes

5.1 Review Period

We will review all refund requests within 3 business days of receipt. Complex cases may require additional time for review, and we will keep you informed of the status of your request.

5.2 Refund Issuance

If your refund request is approved, we will process the refund as follows:

• Credit/Debit Card Payments: Refunds will be issued to the original payment method within 5-10 business days from the date of approval.
• PayPal Payments: Refunds will be issued to your PayPal account within 3-5 business days from the date of approval.
• Other Payment Methods: Refunds for other payment methods will be processed according to the policies of the payment processor and may take up to 14 business days.

Please note that while we process refunds promptly on our end, the time it takes for the refunded amount to appear in your account depends on your financial institution or payment provider.

6. Non-Refundable Items and Exceptions

6.1 Non-Refundable Items

The following items and situations are generally not eligible for refunds:

• Digital content that has been fully downloaded, accessed, or consumed
• Services that have been fully rendered
• Customized or personalized products created specifically for you
• Subscription renewals after the renewal date, if automatic renewals were not disabled
• Purchases made using promotional codes, discount vouchers, or gift cards

6.2 Special Circumstances

In certain cases, we may make exceptions to our standard refund policy:

• Technical Issues: If you experience significant technical issues that prevent you from accessing or using the purchased product or service, we may extend the refund eligibility period.
• Exceptional Customer Circumstances: We understand that unexpected situations can arise. In cases of serious illness, emergency, or other exceptional circumstances, we may consider refund requests outside our standard policy on a case-by-case basis.

6.3 Repeated Refund Requests

We reserve the right to refuse refund requests from customers who have a history of excessive refund requests or who we believe are abusing our refund policy.

7. Cancellation of Services

7.1 Subscription Cancellations

You may cancel a subscription at any time by:

1. Logging into your account
2. Navigating to the Subscription Management section
3. Selecting the subscription you wish to cancel
4. Following the cancellation instructions

Alternatively, you can email us at support@csgaminghub.com with your cancellation request.

Please note that cancelling a subscription will stop future billing but will not automatically result in a refund for the current billing period.

7.2 Consultation Cancellations

To cancel a scheduled consultation, please email us at support@csgaminghub.com at least 48 hours before the scheduled appointment time. Cancellations made with less notice will be subject to the refund policy outlined in Section 3.3.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. In the event of any conflict between this policy and applicable consumer protection laws, the latter will prevail.

For customers in the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. However, this right does not apply to digital content after you have started to download or stream it.

10. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

We strive to respond to all inquiries within 3 business days.